Privacy Policy

 

This is the Privacy Policy of Matthew Jacob Hudson ABN: 57825089846 trading as Sherlock Ohms Tech and Electrical ("we", "us" and when relating to us, "our").

 

We are committed to protecting the privacy of our contacts, customers, suppliers and employees ("you" and when relating to you, "your").

 

This policy is effective as of 19/01/2025 and was last updated on 22/01/2025.

 

1.      The kinds of personal information we collect

 

The kinds of personal information we collect include:

 

a)      Contact details such as name, email address, mobile number, landline number, social media profiles, address and mailing address;

b)      Information regarding our communication with you;

c)      Information used for accessing your technology;

d)      if you are an employee or prospective employee, information about your qualifications, skills and work experience;

e)      if you are a supplier or prospective supplier, information about your business skills, services, products and prices;

 

2.      How we collect your personal information

 

2.1.                        We collect personal information by various means including when:

a)      You contact us with a question or inquiry;

b)      You provide us or allow us access to your technology;

c)      You enter into an agreement with us for Goods and Services;

d)      You subscribe to our newsletter;

e)      You visit our website.

 

2.2.                        Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third-party such as a principal contractor, subcontractor, third-party service provider that you ask to act on your behalf or a third-party information provider.

 

3.      The purposes for which we collect, hold, use and disclose personal information

 

3.1.                        We collect, hold and use personal information in order to:

a)      Respond to your enquires;

b)      Provide our services;

c)      Employ competent and diligent personnel;

d)      Monitor or improve the use and satisfaction with our services; and

e)      Let you know about developments in your area of interest, our expertise and the variety of services we offer that may be of interest to you.

 

3.2.                        We disclose personal information:

a)      In order to carry out the requests of our customers; and

b)      Subject to our confidentially obligations, when using services in support of our business.

 

4.      The parties to whom your personal information is disclosed

 

4.1.                        Subject to our confidentially obligations, we may share some relevant personal information with:

a)      Parties related to an Agreement you have with us, government authorities and service providers as reasonably required to carry out your requests;

b)      Our marketing service providers for the purposes of providing you our newsletter and other marketing material; and

c)      Third-party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.

 

5.      Disclosure of information outside the jurisdiction of collection

 

5.1.                        We do not disclose personal information to overseas recipients.

 

6.      Opting out of marketing communications

 

6.1.                        We may, from time to time, send you newsletters and updates about our services. You can opt out of receiving further such communications by emailing us at:

 

 admin@sotechelec.com.au.  

 

7.      Consent for storing data relating to your technology

7.1.                        When we provide a service requiring us to access your technology e.g. laptop, computer, network and security system etc, we may collect personal information such as emails, passwords, security questions and other sensitive information. This information will only be collected, held or used with your express consent. This consent can be withdrawn at any time, and we will endeavour to remove all sensitive information you have disclosed to us from our records within 2 business days. Once this information has been removed, it cannot be recovered. For any questions regarding your sensitive information, express consent or to withdraw express consent, please email us at:

 

admin@sotechelec.com.au

 

8.      Security

 

8.1.                         When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

8.2.                        Sensitive data such as passwords and log in information for your technology is stored using a third-party service. For further information, here are two external links regarding how they handle data. https://support.1password.com/1password-security/ https://support.1password.com/1password-privacy/

 

9.      Access/Correction/Updating personal information

 

9.1.                        You can contact us to access, correct or update your personal information. We will endeavour to make your information available to you within 30 days.

 

Please email your request to:

admin@sotechelec.com.au

 

10.  Use of Cookies

 

10.1.                    Our website provider uses “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. You have the option to manage these preferences when you access our website.         

 

11.  Limits of Our Policy

 

11.1.                    Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

 

12.  Notification of Changes

 

12.1.                    Our Privacy Policy will be kept up to date on our website. The date of last update will be listed.

 

13.  Contact Us

 

13.1.                    If you have any questions or concerns regarding our privacy policy, or a breach of this Privacy Policy occurs, you can email us at:

 

admin@sotechelec.com.au